Dear Customer,

We value your feedback and remain committed to continuously improving our services and products. If you have any complaints or concerns, we encourage you to contact us through our official communication channels.

Our Complaints Management Unit will carefully review your submission and respond within three (3) working days. Your feedback is important to us and helps us enhance your overall banking experience.

You may contact our dedicated Complaints Management Unit through any of the following channels:

• Customer Complaints Unit E-mail: Complaints.management@arabbank.com.jo
• Directly calling the Customers Complaints Unit during official working hours (8:30am – 3:00pm) using any land line inside Jordan by calling the toll-free number 080022822 
• Personally visit to Arab Bank Head Office building
• Regular mail: Customers Complaint Unit – Head Office P.O. Box 950545 postal code 11195 Amman – Jordan
• Fax to +96265683723

To download/view the Customer Complaints Guide, please click here